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The Dish, January 7, 2014

Posted By Administration, Tuesday, January 7, 2014


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Jan. 7, 2014





Announcing January's Peer to Partner Best Practices Call
Take time to benchmark with your peers and vendor partners. This month's Peer to Partner Best Practices call will be on Disaster Management. You must be a RFMA member to participate, and you must pre-register online.

When: Friday, Jan. 24, from 2 to 3 p.m. CST
Topic: Disaster Management

Click here to register now!

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The Second Annual RFMy Awards are here!
The RFMy Awards will be presented on Tuesday, Feb. 18, at RFMA 2014's Tuesday General Session & Awards ceremony. If you would like to nominate a RFMA member for an RFMy award, please complete our online nomination form. Nominations must be submitted by Thursday, Jan. 23.

Click here to nominate a RFMA member now!

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New members joining RFMA in December
Forty-one new members joined RFMA in December! Some of our newest restaurant members include: Kevin Cottle, Potbelly Sandwich Shop, Jeffrey Little, El Pollo Loco, Jon Olsen, Caribou Coffee and William Richardson, Cracker Barrel Old Country Store. Click "READ MORE" to see the complete list.

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Facilitator: Preventing frozen pipes
Darrell Cole
Discuss your options with a trusted plumbing contractor to prevent costly repairs and insurance claims resulting from pipes freezing.

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Wherever you are...We can be!
When your business has multiple locations, coordinating all of them is a massive job. You need one source to get everything functioning as a unified whole and to keep it that way. Source One is that one source.

Got Grease? — Get Endura!

You missed us at the RFMA show in Orlando! Canplas manufactures the best repair and replacement grease interceptor solution in the industry. Click here for more information.


Facility maintenance does not have to be a 4-letter word
Denny Hydrick
Diet is a quintessential "four-letter word" — a phrase that in years past often referred to expletives. Obviously that's a joke, but dieting to most people is no laughing matter. Why? Because first of all they require the resolve to begin and, secondly, a lifestyle change. Within the facility management industry, we have our own set of "four-letter words," although most are known by acronyms. Like diets, these too take a certain resolve to start implementing or tracking and, perhaps most importantly, they require the lifestyle change, referred to as a culture change.

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Epic cold snap shutters restaurants across America
Restaurants across the U.S. are temporarily closing due to the current cold so-called "polar vortex." In the Midwest, temperatures are forecasted to hit negative double digits with windchills dipping into unimaginably cold lows of -50s or even -60s. And some restaurants have decided that's too cold to risk their employees heading into work.

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Battling ice? Try beet juice
The Associated Press via Belleville News-Democrat
Suburban Chicago's Morton Arboretum is using an unusual and environmentally friendly ingredient to keep roads and trails clear: beet juice. P.J. Smith is in charge of snow removal for the 1,700-acre outdoor tree museum in Lisle. He says mixing beet juice with rock salt clears the arboretum's 25 miles of trails and roads more quickly than salt alone. It also causes less harm to the arboretum's more than 190,000 plants.

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Restaurant trend mashup: What to expect in 2014
Fast Casual
Predicting the year's coming trends in any industry is a challenge but is even more daunting when it comes to forecasting what's to come for restaurants, which make up the nation's second-largest industry.

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4 tips on avoiding ADA trouble zones
The ADA is a must-know for facility managers and building owners. Take advantage of these four tips to avoid one of the most troublesome segments of ADA compliance: restroom accessibility woes.

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How Ecova helps a chain save water
Jodenne Scott, director of financial support services for Shari's Café & Pies — a 100-location chain in the Pacific Northwest — worked with Ecova to realize just how much was going down the drain.

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Why your restaurant is failing
Fast Casual
Christine Letchinger, an associate professor at Chicago's Kendall College, provided some insight into what goes wrong in "The Anatomy of Restaurant Failure: Dead Man Walking," published exclusively on Adam Wright, owner of, offered Fast Casual the chance to summarize highlights from the 5,000-word report, included below.

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Burger King pushes customized coffee blend with new promo
Burger King is offering free small smooth roast Seattle's Best Coffee with the purchase of a breakfast sandwich now through Jan. 29. There are 18 breakfast sandwiches to choose from for the promotion, including the brand's signature Croissan'wich.

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How BYOD helps restaurants improve communication, operations
Hospitality Technology
Texas Roadhouse was seeking a way to facilitate employee communications to inform teams around the country about the company's processes, local marketing campaigns and customer service. Since like many restaurants, Texas Roadhouse doesn't provide office space, desktop computer access or company email addresses due to costs and turnover, management found this affected how involved and engaged employees felt.

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Concrete Repair and Floor Resurfacing

Simon Surfaces offers concrete repair services and floor resurfacing systems that provide quick and economical solutions for improving the concrete inside and outside of your facilities.

Advertise here!

To find out how to feature your company in the RFMA eNewsletter and other advertising opportunities, Contact Tom Crist at 972-402-7724.


Tricks of the trade: Gauging customer service
Today's Facility Manager
While projects, budgets, schedules and competitive bidding are quantifiable ways to measure the success of a facility manager, there is another very important task that he/she must accomplish: leadership. The most widely acceptable form of leadership in the FM realm is "servant leadership."

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Refrigeration commissioning guide now available
A new guide from ASHRAE outlines a refrigeration commissioning process that could result in substantial savings. "Refrigeration Commissioning Guide for Commercial and Industrial Systems" provides user-friendly guidance for commissioning of custom-engineered refrigeration systems in commercial and industrial facilities. The book was funded in part by the DOE through the National Renewable Energy Laboratory.

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Looking to share your expertise?
In an effort to enhance the overall content of The Executive Council Insider, we'd like to include peer-written articles in future editions. As a member of The Executive Council, your knowledge of the industry lends itself to unprecedented expertise. And we're hoping you'll share this expertise with your peers through well-written commentary. Because of the digital format, there's no word or graphical limit and our group of talented editors can help with final edits. If you're interested in participating, please contact Ronnie Richard to discuss logistics.

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Missed last week's issue? See which articles your colleagues read most.



Help us welcome new RFMA members! (RFMA)
Energy-efficient tactics for restaurant FMs (Archita Datta Majumdar)
Sysco shows how to distribute food with ruthless efficiency (The Economist)

Don't be left behind. Click here to see what else you missed.



We hate to break it to you. If you’ve waited until June to prepare for the coming winter, you are already behind. As this year’s unusual weather patterns have shown, snow is a year-round concern.

Northwest Companies provides the following:
• Two providers per facility
• Tier-one service
• Real time work confirmation
• LEED certification


Click Here For More Info

Water Heat = Scale

If you have water that is being heated for cooking or beverages then you have scale forming in that equipment. Scale negatively impacts taste of foods and beverages in addition to the maintenance nightmare caused in equipment.

Want a solution that saves money? Contact Mavea.


Trust Blair General Maintenance Contractor for all your restaurant and retail store maintenance needs with highly qualified handymen and licensed electricians, plumbers and HVAC technicians.

• Serving major-metro markets throughout Texas & Oklahoma
• Dedicated account manager and centralized call center.

Is your bottom line "dieting”?

Rebuilt electronics & controllers can greatly lengthen the life and improve the reliability of commercial food equipment without compromising their integrity.

Repairing/Rebuilding Printed Circuit Boards with GTS offers 50-60% cost saving, increased equipment life and is environmentally friendly.

Contact GTS and learn how we can help increase your bottom line!

General Parts, LLC

Our service commitment is based on having one of the largest in-stock inventories of Original Equipment Manufacturer parts in the industry. Our reputation is based on having the right parts in the right places in our warehouses and on our service trucks.

To find out how to feature your company in The Dish and other advertising opportunities, Contact James DeBois at 469-420-2618

More info



The Dish

Colby Horton, Executive Vice President of Publishing, 469.420.2601
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Valerie Hunt, Senior Content Editor, 469.420.2690   
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