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Posted By Rheagan Baker, RFMA,
Friday, August 10, 2018
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 Noelle Faille, CRFP
Facilities Manager, Texas Division
Olive Garden
What year did you join RFMA? 2011, I was new to the field and the RFMA Conference was a way to increase my knowledge and develop contacts.
What groups are you involved in with RFMA? Board of Directors, Member Engagement
What do you like most about RFMA? The comradery of the Facilities professionals and the chance to source talented vendor partners for new opportunities.
Which RFMA Resource do you utilize the most? Picking up the phone and calling the staff. I’ve collaborated with Jeff Dover, found vendors in new areas where we were opening new locations, and most impactful to me was when I called and asked if they had heard of any job openings. I got three leads right off the bat, and quickly found my home with Olive Garden.
What’s your hometown? I’m from Charlotte, NC, but moved all over the southeast states until I moved to Texas almost 10 years ago.
What is your proudest accomplishment? Signing up for a half-marathon and finishing it. It was my 30th birthday and I made a lifestyle change then and there. I’ve done 7 more since.
If you weren’t in the Facilities Industry, what would you be doing? I would be a college business professor and a paid speaker.
Who is your favorite sports team? Carolina Panthers – Keep Pounding!
What is your favorite place in the world? The US National Whitewater Center in Charlotte, North Carolina. They are the home to the world’s largest man-made recirculating whitewater river, with rock climbing, mountain bike trails and zip lines. And a deck where you can have a cold beer afterward.
What’s your favorite type of food? Tapas and wine.
What is your favorite book? Pillars of the Earth – Ken Follett
What is your favorite song? “This Girl is on Fire” by Alicia Keys
Who knows you the best? My wife Addie. She has to remind me who I am sometimes, and I love her for that.
Connect with Noelle on InSite! Click here to view Noelle's profile and connect now.
Noelle has been a RFMA member for 7 years and she is currently serving as the secretary of the RFMA Board of Directors. If you know of someone that you think should be highlighted in our Member PRO Files Blog please nominate them by emailing rheagan@rfmaonline.com.
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Posted By Administration,
Friday, July 27, 2018
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 Lori Fate
Regional Facilities Manager
Coffee and Bagel Brands
What year did you join RFMA? I joined RFMA in 2006. I sat on the Board of Directors the following year. I joined because I had quite a few business associates and friends in the industry that had shared with me the benefits. I learned it was a tremendous opportunity to network with vendors and facility managers, to share experiences and to exchange best practices and give back to the restaurant industry. (And they were right!)
What groups are you involved in with RFMA? RFMA Gives, Females in Facilities, Conference Curriculum Committee, past member of Board of Directors and in 2017 a mentor in the Mentor/Mentee Program.
What do you like most about RFMA?
- The “Giving Spirit”
- Members - Members are very giving of their time and knowledge and are generous with sharing their experience, best practices and networking.
- The Staff - The Staff is giving of their time and dedication to this organization. Consistently creating opportunities that add value to the members thru webinars, regional meetings, CRFP and RFMA Gives!
- RFMA Gives – an opportunity for both members and staff to come together and spend the day doing something totally wonderful for the community.
Which RFMA Resource do you utilize the most? Lately I’ve been participating in the webinars. The cumulative years of knowledge and experience of the moderator and the participants is a tremendous resource. I share my notes with my entire facilities team following each of the calls.
What’s your hometown? I was born in Attleboro, MA. But we moved to Sarasota FL when I was pretty young so I don’t remember much about MA. But I am truly a “beach girl” by heart!
What is your proudest accomplishment? I raised (3) teenagers on my own..(and everyone survived). They are all adults now..one is a successful multi business owner and the other two are in college.
If you weren’t in the Facilities Industry, what would you be doing? Dance instructor for Seniors…keeping all of your parents active and healthy.
Who is your favorite sports team? It would be shameful not to say The Braves...I’ve been a resident of Georgia for over 30 years.
What is your favorite place in the world? I love the Caribbean..beautiful waters, sandy beaches and a great place to recharge.
What’s your favorite type of food? Sushi…No question!
What is your favorite book? Anything Stephen Covey wrote. I read 7 Habits for the first time in 1984 and still have that copy I purchased back then. I keep it handy and refer back often.
What is one of your favorite quotes? “God grant me the serenity to accept the things I cannot change, the courage to change the things I can and the wisdom to know the difference”. My grandmother gave me that plaque 35 years ago and it’s definitely chipped and cracked in many places, but it still hangs proudly on my wall.
What is your favorite song? I have two….“God Bless the U.S.A” by Lee Greenwood (chokes me up every time) and “Sweet Caroline” by Neil Diamond..no Brave Game is complete without Sweet Caroline.
Do you have a secret talent and if so, what is it? I’m a First Degree Black Belt in Taekwondo and a former competitive ballroom dancer.
If you could meet an iconic person from history, who would it be? Frank Sinatra – multi talented, still a huge fan of his music AND his song “New York, New York” is what inspired me to learn ballroom dancing.
Who knows you the best? My oldest son, he’s 34 and has always been very supportive of me and proud of my accomplishments. We speak nearly every day and have for years!
Connect with Lori on InSite! Click here to view Lori's profile and connect now.
Lori has been a RFMA member for over 12 years and she has been involved in many different ways over the years. If you know of someone that you think should be highlighted in our Member PRO Files Blog please nominate them by emailing rheagan@rfmaonline.com.
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Posted By Rheagan Baker, RFMA,
Friday, July 13, 2018
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 Mark Consigny
National Sales Manager
AGI
What year did you join RFMA? I joined RFMA in 2016. I joined RFMA because I had always heard great things and wanted to plug in within the restaurant facilities industry. My short time with RFMA has been great and I plan on being part of RFMA for a very long time.
What groups are you involved in with RFMA? RFMA Gives / past Membership Engagement Committee member
What do you like most about RFMA? I am really impressed with the loyalty of the members especially with the restaurant facility professionals. RFMA is a community/family. My experience has been that the RFMA members are excited to work with other RFMA members, that’s encouraging to me. This commitment to one another helps everyone’s success and it’s very contagious.
Which RFMA Resource do you utilize the most? The RFMA website is extremely helpful to me, it has all of the content I need and look for. Also, “Facilitator” is one of the best trade magazines I’ve seen. AGI plans on using for it for their own advertising. I have used “Facilitator” for educational purposes along with networking with other vendors.
What’s your hometown? I was raised in Keene, NH but currently live in St Petersburg, FL with my wife of 25 years and my 2 kids
What is your proudest accomplishment? Raising a son and a daughter. Watching them grow into responsible, decent human beings has been incredible. I’m definitely a proud father.
If you weren’t in the Facilities Industry, what would you be doing? Playing baseball professionally
Who is your favorite sports team? Although I live in FL I am still a die hard Red Sox fan. My second favorite team are the AZ Diamondbacks. Obviously I love baseball.
What is your favorite place in the world? Other than in my wives arms I’d have to say Maui
What’s your favorite type of food? Everything that’s bad for me especially pizza.
What is your favorite book? The Bible
What is your favorite song? “With or Without You” by U2
If you could meet an iconic person from History, who would it be? Jesus
Who knows you the best? My wife, my kids and my boss (lol)
Connect with Mark on InSite! Click here to view Mark's profile and connect now.
Mark has been a RFMA Member for 2 years and has been involved with RFMA Gives and the Member Engagement Committee. If you know of someone that you think should be highlighted in our Member PRO Files Blog please nominate them by emailing rheagan@rfmaonline.com.
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Posted By Rheagan Willis, RFMA,
Friday, June 22, 2018
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 Dale Moore, CRFP
Lead Facilities Manager
Chipotle
Why did you join RFMA? It was recommend we go to the RFMA conference to connect with others in the trade.
What groups are you involved in with RFMA? The Board of Directors and the Membership Development Committee.
What do you like most about RFMA? The education resources and meeting others in the trade.
Which RFMA Resource do you utilize the most? The member directory to search for vendors.
What’s your hometown? Born and raised in Damascus, MD
If you weren’t in the Facilities Industry, what would you be doing? Military
Who is your favorite sports team? Redskins and Alabama football “ Roll Tide”
What’s your favorite type of food? Thai food
What is your favorite book? The Mission, The Men, and ME
What is one of your favorite quotes? “If a man is called to be a street sweeper, he should sweep streets even as a Michelangelo painted, or Beethoven composed music or Shakespeare wrote poetry. He should sweep streets so well that all the hosts of heaven and earth will pause to say, 'Here lived a great street sweeper who did his job well.” ― Martin Luther King Jr.
Who knows you the best? My wife
Connect with Dale on InSite! Click here to view Dale's profile and connect now.
Dale has been a RFMA member since 2012 and he was recently appointed to our RFMA Board of Directors. He also serves on our Membership Development Committee. If you know of someone that you think should be highlighted in our Member PRO Files Blog please nominate them by emailing rheagan@rfmaonline.com.
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Posted By Rheagan Baker, RFMA,
Friday, June 8, 2018
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 Beth Krantz
Senior Director of Sales
Metro Service Solutions
What year did you join RFMA? I still have an email draft of our very first ad in a RFMA directory from 2008 so, officially, 2008. I joined so that I could stay close to restaurant facilities industry and to be part of the growth of an organization that was (and still is) a much needed source.
What groups are you involved in with RFMA? I am on the Vendor Voice Committee and love to participate in RFMA Gives. I plan on joining others – there are many choices.
What do you like most about RFMA and why? RFMA is forward-thinking, and always seeking new ways to engage its members, while never forgetting to have fun along the way.
Which RFMA Resource do you utilize the most and why? RFMA’s people are a huge resource . Everyone jumps to assist and is quick to take action. I utilize the member directory and message center most often.
What’s your hometown? I’m a Brooklyn girl, born and bred. It’s true, you can take the girl out of Brooklyn, but not Brooklyn out of the girl.
What is your proudest accomplishment? Along with my husband, raising my son, Teddy and learning from him.
If you weren’t in the Facilities Industry, what would you be doing? I always dreamed of being a personal shopper – or working with animals . Two ends of the spectrum.
Who is your favorite sports team? Let’s Go Mets!
What is your ideal vacation? Lots of sunshine, throw in some history, culture , good food and lots of shopping.
What’s your favorite type of food? I have many favorites ( really!) which I’m sure my fellow RFMA colleagues won’t fault me for.
What is your favorite book? I like the authors Sue Monk Kidd, Joyce Carol Oates, and Stephen King.
If you could meet an iconic person from History, who would it be? JFK
Who knows you the best? My inner circle of friends and family.
Connect with Beth on InSite! Click here to view Beth's profile and connect now.
Beth has been a RFMA member for 11 years, and she serves on the Vendor Voice Committee. If you know of someone that you think should be highlighted in our Member PRO Files Blog please nominate them by emailing rheagan@rfmaonline.com.
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Beth Krantz
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Posted By Administration,
Friday, May 25, 2018
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 Greg Fuchs, CRFP
Facilities Manager
TEAM Schostak Family Restaurants - Applebee's
What year did you join RFMA? I joined RFMA in 2016 to learn from other facilities professionals so I have as much knowledge as possible so I can effectively support the Applebee’s restaurants I am responsible for.
What groups are you involved in with RFMA? I am on the Membership Development Committee and serve as Co-Chair on the Franchisee Task Force.
What do you like most about RFMA? The RFMA is a great forum for networking and cultivating relationships between facilities professionals and vendor partners; I appreciate their willingness to share their knowledge and experience.
Which RFMA Resource do you utilize the most? When I first joined RFMA, I spent most of my time going through the CRFP Program which was highly beneficial to me and a great source of knowledge. Now, the Peer-to-Peer calls are valuable to me so I can learn what other facilities professionals are doing within their businesses, as well as sharing real-time advice in real-time situations. I have been able to take away something that I can use to do my job better with every call.
What’s your hometown? Queens, NY. Raised in Metro Detroit
What is your proudest accomplishment? Professionally, it was being named the Del Taco Multi Unit Franchisee of the Year two years in a row. Personally, it was completing the Tough Mudder in Dallas, Texas and at Michigan International Speedway in Brooklyn, Michigan.
Who is your favorite sports team? Detroit Tigers
What is one of your favorite quotes? At the beginning of the Tough Mudder, the question was asked, “When was the last time you did something for the first time?” It reminds me of how we should be living life.
What is your favorite song? Bob Seger “Turn the Page”
Who knows you the best? My better ¾ -- my wife.
Connect with Greg on InSite! Click here to view Greg's profile and connect now.
Greg has only been a member for 2 years and has already achieved his CRFP, serves on the Membership Development Committee, and is a Co-Chair on the Franchisee Task Force. If you know of someone that you think should be highlighted in our Member PRO Files Blog please nominate them by emailing rheagan@rfmaonline.com.
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Greg Fuchs
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Posted By Administration,
Friday, May 11, 2018
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 Wayne Brayton, CRFP
VP of Facilities
Sonic Restaurants, Inc.
What year did you join RFMA? Why did you join RFMA? It was 2006 (12 years ago). I was promoted to Director of Facilities, and Bryan Grady from Chick-Fil-A convinced me to join. It was only the 2nd RFMA meeting.
What groups are you involved in with RFMA? Board of Directors, RFMA Gives, Membership Development
What do you like most about RFMA and why? Networking with peers, continued education, vendor trade show. Many of our facility vendors are RFMA members.
Which RFMA Resource do you utilize the most and why? There is a lot of best practice interaction with my peers, especially the BOD folks
What’s your hometown? Where were you raised? Norman, OK (BOOMER SOONER!), grew up in Kansas
What is your proudest accomplishment? Eagle Scout, my family, my 5 grandkids. Very proud of my family.
If you weren’t in the Facilities Industry, what would you be doing? I love the restaurant business, been in it over 30 years, so probably selling kitchen equipment
Who is your favorite sports team? Tie between OU & St Louis Cardinals
What is your favorite place in the world? THE LAKE! My little slice of heaven
What’s your favorite type of food? Mexican
What is one of your favorite quotes? Insanity is doing the same thing over and over and expecting different results
What is your favorite song? On A Cloud by Cross Canadian Ragweed
If you could meet an iconic person from History, who would it be? I LOVE history! Ben Franklin, Thomas Jefferson
Who knows you the best? My wife Karen
Connect with Wayne on InSite! Click here to view Wayne's profile and connect now.
Wayne has been a RFMA member for 12 years. He is involved in the Membership Development Committee, helps with RFMA Gives, and serves on our RFMA Board of Directors. If you know of someone that you think should be highlighted in our Member PRO Files Blog please nominate them by emailing rheagan@rfmaonline.com.
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Wayne Brayton
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Posted By Administration,
Thursday, April 19, 2018
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 Preston Funkhouser
Sr. Director, Facility Services and Construction
Cracker Barrel Old Country Store, Inc.
What year did you join RFMA? 2014. As a newcomer to the restaurant facility services industry, I was thrilled to learn that there was a trade organization designed around coaching, teaching, and mentoring our industry.
What groups are you involved in with RFMA? Honored to join the board in 2018 and join the online training and leadership development committee.
What do you like most about RFMA? Networking with peers and meeting our vendor base.
Which RFMA Resource do you utilize the most and why? The annual conference is my opportunity to explore industry trends with peers and leaders in the service organizations who support us.
What’s your hometown? Sonora, CA, not too far from Yosemite National Park.
What is your proudest accomplishment? Raising two brilliant and respectful teenagers who love their mother and me.
If you weren’t in the Facilities Industry, what would you be doing? I would like to be a farmer one day.
Who is your favorite sports team? Nashville Predators, NHL Hockey
What is your favorite place in the world? I’ve been all around the world and my favorite place is right here in America.
What’s your favorite type of food? I like food. All of it.
What is your favorite book? Undaunted Courage, by Stephen Ambrose
What is one of your favorite quotes? “Don’t do dumb stuff!” one of my Airborne Instructors to our class before a weekend. Summer of 1992.
What is your favorite song? Amazing Grace
If you could meet an iconic person from History, who would it be? Thomas Jefferson (he commissioned the Lewis and Clark expedition)
Who knows you the best? My wife, Sheila.
Connect with Preston on InSite! Click here to view Preston's profile and connect now.
Preston has been a RFMA member for 4 years and is a new member to our 2018 Board of Directors. Preston always has a positive attitude and is an eager learner. If you know of someone that you think should be highlighted in our Member PRO Files Blog please nominate them by emailing rheagan@rfmaonline.com.
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Posted By Administration,
Thursday, April 5, 2018
Updated: Wednesday, April 4, 2018
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 Shane Brock, CRFP
Regional Facility Services Manager
Cracker Barrel Old Country Store, Inc.
What year did you join RFMA? Initially joined in 2014 to attend the annual conference.
What groups are you involved in with RFMA? RFMA Gives, 2018 Board of Directors Nominating Committee, and CRFP
What do you like most about RFMA? I like the relationships that are made at conference.
Which RFMA Resource do you utilize the most? Peer to Peer calls, I have picked up tips on every call!
What’s your hometown? Mt. Vernon, KY (yes it is really a town) Where were you raised? Somerset, KY
What is your proudest accomplishment? Being husband to Katie and dad to our blended family of three brown eyed girls.
If you weren’t in the Facilities Industry, what would you be doing? Radio DJ
Who is your favorite sports team? Kentucky Wildcats
What is your favorite place in the world? By the ocean with my wife and three brown eyed girls.
What’s your favorite type of food? Large (is that a type?)
What is your favorite book? The Bible
What is one of your favorite quotes? It is what it is.
What is your favorite song? Total Eclipse of the Heart by Bonnie Tyler (don’t take away a man card!)
If you could meet an iconic person from History, who would it be? Ronald Reagan
Who knows you the best? Katie my wife
Connect with Shane on InSite! Click here to view Shane's profile and connect now.
Shane has been a RFMA member for 5 years. He has been involved with Peer to Peer calls, RFMA Gives, and has achieved his CRFP Certification. If you know of someone that you think should be highlighted in our Member PRO Files Blog please nominate them by emailing rheagan@rfmaonline.com.
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Posted By Administration,
Thursday, March 22, 2018
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 Jenn McCoy
Director of Operations
Retail Mechanical Services, Inc.
What year did you join RFMA? 2007
What groups are you involved in with RFMA? Membership Committee, RFMA Gives and Females in Facilities
What do you like most about RFMA and why? I enjoy the members, staff, education and networking opportunities RFMA offers.
Which RFMA Resource do you utilize the most and why? In-site. Its user friendly and you are able to connect with others members.
What’s your hometown? Where were you raised? In-between Wallingford, Connecticut & West Babylon, New York
What is your proudest accomplishment? Becoming a mother. Watching my daughter grow into the little lady she is today has been one of the greatest gifts life has to offer.
If you weren’t in the Facilities Industry, what would you be doing? I’d like to say Event Planning
What’s your favorite type of food? Smart food…you can’t just stop at one!
What is one of your favorite quotes? We make a living by what we get, but we make a life by what we give – Winston Churchill
What is your favorite song? Whatever It Is by Zac Brown Band
If you could meet an iconic person from History, who would it be? Whitney Houston
Who knows you the best? My mom
Connect with Jenn on InSite! Click here to view Jenn’s profile and connect now.
Jenn has been a RFMA member for 11 years. She enjoys connecting with her peers through Insite, participating in the Females in Facilities Group, and volunteering for RFMA Gives. If you know of someone that you think should be highlighted in our Member PRO Files Blog please nominate them by emailing rheagan@rfmaonline.com.
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member profile
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Retail Mechanical Services
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