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Meet our RFMA Member, Wayne Knaub

Posted By Rheagan Willis, RFMA, Thursday, January 24, 2019

Wayne Knaub
SVP of Sales and Marketing
RSM Maintenance

What year did you join RFMA? Why did you join RFMA?  I joined RFMA in 2009 and have been a member ever since. I worked as Director of Facilities for a major retailer until we hit the recession. I was impacted by a large workforce reduction at my company and took the opportunity to join RSM Maintenance at that time. RSM Maintenance had one restaurant customer and I wanted to change that. So I signed us up for RFMA and now restaurant facility maintenance is a large portion of our portfolio! 

What groups are you involved in with RFMA?  I co-chaired the Membership Development Committee several years ago. I stepped down from my role when I enrolled in Penn State’s Executive MBA program. After a few years hiatus, I missed having a committee role at RFMA so I applied again to be on the Membership Development Committee. After two years on that committee, I’m excited to transition to the Vendor Voice Committee in 2019. Having served on both sides of the client and supplier relationship during my career, I am looking forward to bringing valuable feedback and ideas to this committee. 

What do you like most about RFMA and why?  The culture! Whenever I talk to prospective restaurateurs and suppliers about what makes RFMA different than other organizations, I tell them it’s the culture of the organization. I’ve had countless experiences at the national show where I meet a great restaurateur who won’t have a need for our services, but will show up 20 minutes later with a coworker who does have a need for our services. The first time it happened, I was shocked! Now I realize it’s just part of the culture of RFMA. 

Which RFMA Resource do you utilize the most and why?  The peer to partner networking is most important to me. I’ve attended several regional events and found them to be a valuable experience for me professionally. But I’ve also fostered some great peer to peer relationships through the organization. I’ve partnered with other suppliers that I met at the regional events and national show to create custom solutions for our clients.

Where did you grow up?  I was born on the US Naval Base in Guantanamo Bay, Cuba and held the record (for a short time) of the largest baby born on the base – 10 lbs and 10 ozs. We later moved to Norfolk, VA for a short time. But most of my childhood was spent in the very rural part of York County, PA. To this day, the nearest Wal-Mart to where I grew up is about 45 minutes away. 

What is your proudest accomplishment? Why?  My proudest accomplishment is my education. I was the first person from a very large family to graduate from college. Some scholarships helped, but I paid for almost everything myself. A few years ago I continued my education by getting my MBA from Penn State. Maybe one day I’ll be Doctor Wayne…

If you weren’t in the Facilities Industry, what would you be doing?  I’d be working in the entertainment industry. During my undergraduate years, I was a Stage Management Intern on the original Broadway production of The Lion King while it was still in rehearsal heading to Broadway. I even went to the Tony Awards and see the show win Best Musical. I acted in several non-paid theatre productions in NYC which included Mario Cantone (Sex and the City) and several other actors that were far more talented than myself. I probably would have transitioned out to LA and worked in a film production office. But I gave all of that up for the glamour of grease traps and backflow inspections!

What is your favorite book?  E.M. Forster is my favorite author and I love his book Maurice. 

What is your favorite song?  I love anything from the 80’s! During long drives, I’m tuned into 80’s on 8 with my Sirius radio. From one hit wonders like Dexy’s Midnight Runners’ “Come on Ilene” to divas that are recognizable by only their first name like Cyndi, Cher, Madonna and Whitney. Toto, B-52s, Bon-Jovi and the list goes on… 

If you could meet an iconic person from History, who would it be?  I love American Revolution history and I’ve always admired Ben Franklin. When I moved to Philly, I lived a few blocks from his house and the post office he started. It was great to walk the same streets that he once did and visit Independence Hall where his voice was so influential to our democracy today. I’d really love to get him drunk and have him tell me the truth about whether Betsy Ross really sewed the flag or not.


Wayne has been a RFMA Member for 10 years and has served on the Recruitment Task Force, contributed as Membership Committee Co-Chair, was recently a part of our Membership Development Committee, and just joined the Vendor Voice Committee. Connect with Wayne on InSite! Click here to view Wayne's profile and connect now. 

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Norman Dutcher,, Inc. says...
Posted Friday, January 25, 2019
Great story and job Wayne!
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