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Our FM Insights blog delivers restaurant facility tips, trends and emerging technologies. Created and curated by our resident facility manager, Jeff Dover, CRFP, FM Insights will help you keep up to date of all things restaurant facilities! Subscribe below to never miss a tip, trend or emerging technology!


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Top tags: education  HVAC  CRFP  Roof drains  CMMS  daylight savings time  Parking lots  RFMA  air balance  roofs  time off  hurricanes  power outage  recharge  RFMA Gives  Benchmarking  electrical outage  heat exchangers  irrigation  irrigation systems  RFMA national conference  Spring start ups  Vacation  Vendor management  ADA  Asset management  Best Practices  booths  Coil cleaning  Disaster Management 

Vacation Time!!

Posted By Jeff Dover, CRFP, RFMA, Wednesday, July 3, 2019
Updated: Tuesday, June 11, 2019

Hello RFMA members,

Summer is almost half over and I hope your emergencies are few. Summer is the time for vacations and it's your responsibility to take time off. Restaurant facility professionals are on call 24/7 every day of the year. It's a demanding job that can cause burnout if people do not take time for themselves and their family to relax and forget about their restaurants. Trust me, I've been there and sometimes it's simply overwhelming. For you and your organization, you must be able to get away and recharge. It will help both yourself and your company. It's been proven through many studies that employees in high pressure positions lose their productivity without any real time off. When taking vacation, take vacation. No checking email and definitely not answering your phone. You can easily be sucked back into emergencies which require follow-up and phone calls. Communication prior to your vacation is critical. Establish back-ups for your projects and complete an "out of office" automatic email notification. Talk to your supervisor and vendors who may be in the middle of your projects. Let critical individuals know you will not be available. I'm on vacation now in historic Philadelphia and enjoying every minute. Tomorrow is our nations Independence Day and I can't think of a better place to celebrate.

I know it sounds easier said than done but both you and your organization will benefit from your time off.

Have a safe rest of the summer.

Dover and out.

Jeff Dover, CRFP 
Facilities Resource Manager | Restaurant Facility Management Association
972-805-0905 ext. 3

Tags:  refresh  time off  vacations 

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How do your Stores Know Who To Call?

Posted By Jeff Dover, CRFP, RFMA, Wednesday, May 24, 2017
Updated: Tuesday, May 9, 2017

Hello RFMA members,

With summer almost here and vacation time right around the corner, does your store operations team know who to contact in your absence? With all the responsibilities of today's restaurant facilities professionals, they simply do not have the time to call and set up service for every R&M issue. Add in being on vacation and it makes it extremely tough. There is nothing worse than being off work and having to stop and make a few phone calls to set up a service call. If your company has a CMMS it's very easy for store managers to initiate a service request via either email or phone. But what if your company doesn't utilize a CMMS?

First, a simple facilities "Who To Call" sheet needs to be created for each restaurant that covers who to call for repairs on the different pieces of equipment in the facility. This would include HVAC, cooking equipment, water heaters, dishwashers, ice machines, beverage dispensers, etc. A lot of equipment can be grouped together as they should be getting serviced by the same provider, i.e., refrigeration equipment, hot side cooking equipment & HVAC. The list also should include who to call in your absence and emergencies like fire alarms, utility company contacts and account numbers, grease trap pumper, hood cleaner, and fire suppression vendor. Of course, all the companies on the list should have been previously vetted by the FM to include proper service response times, costs, insurance, etc. Second, this list should be reviewed on a regular basis to ensure it is updated and accurate on who to call. Lastly, the list should be discussed with the store's managers periodically to review who to call and how to escalate on emergencies. It can be very frustrating for both the FM and restaurant managers in following the correct procedure when the FM is not available.

Vacations need to be taken for relaxation and getting recharged. Spending time on the phone for service issues defeats the purpose of vacations. You all know what I'm talking about.

Really would like feedback on how you handle this in your organization. Let me know.

Dover and out.


Tags:  approved vendors and contractors  facilities call list  vacations 

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