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Our FM Insights blog delivers restaurant facility tips, trends and emerging technologies. Created and curated by our resident facility manager, Jeff Dover, CRFP, FM Insights will help you keep up to date of all things restaurant facilities! Subscribe below to never miss a tip, trend or emerging technology!


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Best Practices Articles Needed

Posted By Jeff Dover, CRFP, RFMA, Wednesday, November 8, 2017
Updated: Monday, October 16, 2017

Hello RFMA members,

Hope you enjoyed the latest edition of the Facilitator Magazine which included a separate Best Practices booklet. We are now accepting article submissions for the next booklet on Best Practices for the late summer, 2018 printing of our magazine. The next set of topics are:


- CMMS (Computer Maintenance Management Systems)

- EMS (Energy Management Systems)

- Kitchen Exhaust Cleaning

- Pest Control

- Roofing

If you are interested in submitting an article on any of the above topics, feel free to click on the following: Submissions are accepted thru January 31, 2018. If you have any questions, feel free to contact me at (972) 805-0905, x-3.

Thanks for your support!

Dover and out.

Tags:  ADA  Best Practices  CMMS  EMS  Pest Control  Roofing 

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Asset Management

Posted By Jeff Dover, CRFP, RFMA, Wednesday, April 26, 2017
Updated: Monday, April 24, 2017

Hello RFMA members,

How do you handle "asset management" within your organization? Do you have a CMMS to help with decision making? Do you have internal programs containing data on all your assets? Do you have anything in place to track asset repair history, book values, length of depreciation, etc? In today's tough economic environment in the restaurant industry every dollar spent or invested is being looked at. The Facilities professional's role is continuing to expand to now include proper asset management. A good CMMS will enable the facility decision maker to quickly analyze specific metrics and make sound economic decisions. Some of the information obtained from CMMS data should contain:

- Initial equipment purchase date

- Remaining book value

- Length of depreciation

- Repair history, showing specifics on what was repaired, when, and cost

- Individual store Lease information

All of this information will support decisions on repair vs replacement on individual assets. Normally a piece of equipment will be replaced if the repair exceeds 50% of the new replacement cost. Another great item to consider is "planned replacement" of equipment. HVAC is a good example of equipment that can be replaced prior to total failure or costly repairs that will keep a unit out of operation for long periods of time during the warmer or colder months. It makes economic sense to have a planned replacement program to change units out during the mild months when restaurants can go a few hours without them. By reviewing good CMMS provided data, decisions can be made on when to replace, timing of replacement, and volume purchasing decisions with an A/C provider and installer. This can be done with water heaters, refrigeration, cooking equipment, ice machines, etc. All of this equipment is critical to store operations and replacing before failure (or expensive repairs) will save money and downtime if done properly. Facilities is beginning to be directly involved with C-Suite decision making when it comes to capital planning and spending and a CMMS is the way to go. Get on board. RFMA has several good companies that can help. Don't be left behind.


Dover and out.

Tags:  Asset management  CMMS 

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Austin Benchmarking Event

Posted By Jeff Dover, CRFP, RFMA, Friday, December 9, 2016

Hello RFMA members,

Just returned from a great Benchmarking event in Austin hosted by Jay Andruk, CRFP and Carl LeBoeuf, CRFP of K&N Management. They were moderators discussing Vendor Management along with Kim Battle of Pluckers Wing Bar heading up a CMMS (Asset Management) discussion and Daniel Osborne of Alamo Drafthouse Cinemas moderating a talk on Energy Management. Several restaurant facility professionals from the greater Austin area attended and were fully engaged.

CMMS discussions centered on the different companies that provide the systems along with how they operate within the framework of store operations, facility decision makers, and corporate accounting. The different methods of asset tagging were discussed along with the data associated with each asset. Warranty service calls were addressed which shows one of the greatest benefits of utilizing a CMMS.

The Energy Management highlights were how to train store operations in understanding energy management in their restaurants. Different BMS (Building Management Systems) were discussed and the methodologies for for energy control. Specific areas of energy saving centered around HVAC and lighting controls. Everyone agreed that Operations "buy-in" along with some types of adjustments that managers control in the store were the keys in maximizing utility savings.

The Vendor Management discussions centered on what types of vendors everyone was using, i.e., national, regional, local, etc. Partnering up with vendors that bring "added value" seemed to be of great importance to the group. Decision points (relationships, contracts, past issues, etc.) on selecting vendors were talked about at length. Managing your vendors, along with performance scorecards and regular communication between parties was also bounced around.

It was a very informative day and I'm looking forward to the next Benchmarking session in Washington DC on January 25th. You should check it out.

Dover and out.

Tags:  Benchmarking  CMMS  EMS  vendor management 

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Another CMMS Advantage

Posted By Jeff Dover, CRFP, RFMA, Wednesday, April 27, 2016
Updated: Monday, April 25, 2016

Hello RFMA members,

Today's post is a brief summary of another advantage for restaurant facility professionals to utilize a CMMS (Computer Maintenance Management System) within their company. How do you currently make repair versus replacement decisions concerning equipment in your restaurants? When the need arises, the following items need to be addressed:

- Age of equipment

- Remaining Book Value

- Estimated cost of repair vs total cost of new replacement (over 50%?)

- Is repair R&M or capital

- Importance of equipment to store operations

- Repair history

- Current building lease status and possible lease renewal

In most cases, a decision is needed in a very short time, especially if the piece of equipment is critical to operating the store or keeping the customers and/or employees comfortable, satisfied, and safe. For those without a CMMS, you'd be hard pressed to obtain answers to all the above items in a timely manner. Most of the metrics above should be readily available with the exception of the repair history. Generally, some assistance from your accounting dept. would be required to provide all repair related invoices for review and how do you identify the asset? What if it's an a/c unit in the dining room on a hot summer day? How are the HVAC's identified? Could be very tricky. With a CMMS in place and proper asset tagging, the repair data should be a few keystrokes away. Most of the other items noted above are also available in a well thought out and constructed CMMS. A sound economic decision can then be made and you are free to move on to your next decision. With the continued data driven society we are in, CMMS will continue to figure prominently in future restaurant facility decisions. Get on board. RFMA has several companies that can help.

Dover and out.

Tags:  asset tagging  book value  CMMS  equipment repair history 

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Save Thru CMMS

Posted By Jeff Dover, CRFP, RFMA, Wednesday, November 11, 2015
Updated: Wednesday, November 4, 2015

Hello RFMA members,

Today's post is on CMMS (Computerized Maintenance Management System). As I have stated in some of my previous messages, it's time to get on board with utilizing a CMMS. With the tough economical challenges and the ever increasing cost reduction programs, it makes sense. Hopefully you have the time to research different companies to see what services and applications they have that will save money and time in reducing the administrative overhead and improving responsiveness. Some of the areas to investigate are:

- On time maintenance work

- Automatic store satisfaction survey generated after every service event. If operator is unhappy, vendor is automatically contacted to revisit the job to correct issue(s)

- Automated invoice processing. If operations was not satisfied with the job (see above) payment is suspended until end user is satisfied. No more hassles with vendors on credits when job is paid when not completed.

- Mobile Apps for work orders or project status

- Utilize existing local vendors, minimizing mark ups

- Create/manage RFP's

- Quicker vendor dispatching with only one (1) centralized call center for all facility work

- Auto report generating by specific fields, to give facilities professionals exactly what they need to ensure efficiency and spot problem areas

- Increased warranty savings

The savings generated by utilizing the above far outweigh the costs to implement a CMMS. Reduced administrative corporate support along with improved contractor performance will be the result. Operations will appreciate the increased effectiveness and control with the timing and quality of repairs. I would recommend reaching out with other RFMA  restaurant members who use CMMS on a daily basis to get their input.

If you have any questions, let me know.

Dover and out.

Tags:  auto reports  CMMS  invoice processing  R&M cost reduction  RFP's  vendor satisfaction 

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RFMA Activities

Posted By Jeff Dover, CRFP, RFMA, Wednesday, October 14, 2015
Updated: Friday, October 9, 2015

Hello RFMA members,

It's been a busy last few weeks for everyone here in the RFMA office. We had a Benchmarking event hosted by John Getha at Wendy's headquarters to discuss Vendor Management, CMMS, and Asset Management. Several individuals were present representing Fazoli's, Frisch's, Taco Bell, White Castle, Brio/Bravo, and Steak Escape. Great information was shared and discussed by the group. The Benchmarking events are designed to share facilities related information to help other facilities professionals in their job responsibilities. It works out well for individuals looking to invest in different programs by utilizing the work and efforts already completed by their peers. The event is free and last only 2-3 hours and should not required an overnight stay. I highly recommend attending these in the future.

Debi Kensell and I also attended a Wendy's Franchisee Conference in Orlando, having a booth to drive new franchisee membership. Wendy's put on a great show. The foot traffic at our booth was fantastic. We are hoping to increase our restaurant membership substantially. Also, one of our own Wendy's members, Jim Morrow, was presented with The Dave Thomas Leadership Award, which is usually given to an Operations employee. His commitment to the brand did not go unnoticed. Congratulations to Jim!!

This week. Tracy and Heather are in Las Vegas for the FRANMAC Convention hosting a booth to hopefully gain new members. We (RFMA) are always striving to gain additional facilities professionals. If you know anyone in your Brand (company or franchise) that is not a member but should be, please let us know and we'll be glad to reach out to them.

RFMA is also hosting member meet up's in New Jersey on Oct. 20th, Louisville on Nov. 12th, and Scottsdale on Jan. 21st. Feel free to register thru the website.

Have a great rest of the week!

Dover and out.

Tags:  Asset management  Benchmarking  CMMS  franchisee  Vendor management 

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