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Membership FAQ's


Who do I contact if I am having problems with logging in?


- Our Membership Services Manager, Ryan Byrd, will be happy to assist you if you are experiencing issues logging in or resetting your password.
You can contact her by email at ryan@rfmaonline.com or by phone at 972-805-0905 ext 5.


Who do I contact for help regarding changes to my membership account, like adding an additional member?

Our Membership Services Manager, Ryan Byrd, will be happy to assist you if you are experiencing issues logging in or resetting your password. You can contact her by email at ryan@rfmaonline.com or by phone at 972-805-0905 ext 5.


I need a receipt for my membership payment. How do I get that?


-Ryan Byrd will be happy to email or mail you a copy of your paid invoice. Please send an email to ryan@rfmaonline.com
request a copy of the invoice(s).


How do I change the email address associated with the primary contact?


- First you must login as the primary member. Once you login you will notice a section under ABOUT that's Professional Information, click the pencil in the right hand corner, In this section you can change all contact and company information as well as username and password.

What information will the members see on my InSite profile?

-The information that is viewable to other members is your contact information (email, mailing address, phone numbers) If you listed your hobbies as well as a description of your company, that will be viewable. Any categories (vendor members) that were selected will also be viewable to other members.

- If you would like to keep some of your information private, please contact Ryan Byrd at ryan@rfmaonline.com


I see there is a member directory, am I allowed to download the list? Can I send emails to the restaurant members?


- We do not allow any members to download the member directory, nor do we sell our member list to any company. As a RFMA member you are not allowed to mass email RFMA members, but personal or one on one communication is allowed.

 

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