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The Dish, February 10, 2015

Posted By Heather Webb, RFMA, Tuesday, February 10, 2015
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Congrats to our 2015 RFMy winners
RFMA
These winners were recognized at our RFMy Awards presentation at our Tuesday General Session at RFMA 2015.

MVP Award: Tim Corcoran, Jack in the Box
Restaurateur of the Year: Maria Colangelo, CRFP, Kentucky Fried Chicken
Vendor of the Year: Ron Wilhite, CRFP, Regions Facility Services
Lifetime Achievement Award: Rod Towns, CRFP, La Madeleine
Easy Being Green Award: Helen Truong, Panda Restaurant Group
Shooting Star Award: Milissa Garrity, Chain Store Maintenance
Calm After the Storm Award: John Kiliany, CRFP, Red Lobster
Rookie of the Year Award: James "JD" Markwood
Marvelous Mentor Award: Carolyn Roberts, Chipotle Mexican Grill
Superhero Award: Eric Weires, Fine Line Services, Inc.
Resources Rockstar: Michael Vezina, Life Safety Engineered Systems
Education Excellence: Rick McMasters, Integra Service Group, Inc., and Wendy Gallo, CRFP, Complete Facility Solutions, Inc.
Membership Marvels: Brianne Rechey, Dwyer Service Solutions, and Brian Davies, Border Foods
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RFMA 2015 pictures and videos
RFMA
We will be posting the photos taken at RFMA 2015 online and sending out instructions on how to access and download any photos you would like.

Did you take a head shot at RFMA 2015?
Click here to see your head shot.

Want to re-live your time in San Diego at RFMA 2015?
Check out our RFMA Tonight videos recapping each day. Click here to view our RFMA-TV Youbtube channel and to watch all of our videos from RFMA 2015.

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Facilitator: Rethinking the cost of doing business
Jay Fiske
Today, with the convergence of low-cost communicating controls and sensors, ubiquitous Internet connectivity and cloud-based software, it is economically viable to control energy and to recoup the profits lost from wasting it.
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SPONSORED CONTENT


INSIDE THE INDUSTRY


3 common plumbing issues and how you can avoid them
Mike Polizzi
It's the new year, and you have made a resolution to expect the unexpected this year. But midway through the morning, something goes wrong — terribly wrong. The entire floor of the restroom floods with water, forcing you to temporarily close it. What happens next?
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PRODUCT SHOWCASE
Benjamin Moore – Customer Care Program

Benjamin Moore introduces Customer Care, a powerful new service program for the facility maintenance industry. This program guarantees product availability & pricing consistency nationwide for property owners or managers, as well as, provides a centralized model for ordering, billing and project reporting. Learn more about becoming a Benjamin Moore Customer Care Member 201-949-6643.


St. Patrick's Day by the numbers
Foodservice Warehouse
What started as a humble Irish celebration of Saint Patrick, the patron saint of Ireland, has evolved into an American staple of Guinness, corned beef and the color green. And the best part? Eateries and bars across the U.S. get to cash in on the proverbial pot of gold at the end of St. Patrick's Day weekend.
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10 challenges for fast-casual leaders
QSR
No matter how successful the industry is, there will always be bumps in the road. These are the bumps operators face in 2015.
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Cutting out food waste in the hospitality industry
Archita Datta Majumdar
Waste from the food and packaging industries accounts for almost 45 percent of landfill space in the U.S. A significant amount of this waste comes from the hospitality industry. However, there are measures that the hospitality world can carry out to help alleviate this problem.
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Outsourcing is not the only way to stretch FM budget
FacilitiesNet.com
Doing more with less, or even doing the same with less, gets ever more challenging as budgets are whittled down year over year. For some facility departments, this may lead to a hard look at outsourcing strategies. But there are other strategies out there to stretch FM department dollars beyond cutting personnel.
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We Manage HVAC/R & Plumbing Assets

Trinity National Accounts is a facilities management company specifically designed to handle HVAC/R/P assets and translates to savings for you!


2 new mobile POS developments to keep an eye on
Fast Casual
New options are opening up for restaurants ready to take POS mobile. It could pay to keep an eye on these two developing opportunities.
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Mobile Payments Today publishes wallet comparison guide
Pizza Marketplace
The Mobile Payments Today Mobile Wallet Comparison Guide is a 61-page document that details the capabilities of 151 leading mobile wallets, a must-have resource for anyone who needs to offer this technology.
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Change my own gaskets?!#!?
[Total Refrigeration Gaskets]
“Change my own gaskets?” you say? “I don’t know how!” Does it seem like your gasket is made into the door? You can’t see any screws or rivets that hold it in place, can’t even figure out how to get it off, much less put on a new gasket?
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Promoted by [Total Refrigeration Gaskets]


Is your data secure?
Restaurant Manager
Someone could easily hack into your POS system and steal the credit card data stored there. Or a thief could get himself hired as a waiter and read account numbers directly off the credit cards handed to him by your customers. In either case your business could suffer serious consequences.
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Miss an issue of The Dish? Click here to visit The Dish's archive site.


PRODUCT SHOWCASE
Nationwide Pavement Maintenance

We provide pavement construction and maintenance at more than 4,000 locations throughout the U.S. & Puerto Rico. From paving the parking lot at a distribution center to correcting drainage and sewer lines at a retail locations; with KAI, you always get what’s best for your project and your budget.


How qualified is your service provider?
Foodservice Equipment & Supplies
The foodservice equipment industry has come a long way in the past 20 years. The equipment keeps getting more sophisticated, and as a result it requires extensive training to maintain and repair.
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The importance of properly reporting counterfeits
Tom Grace
The Independent Electrical Contractors and Eaton teamed up in 2013 to determine the current state of counterfeit awareness among IEC members in a joint survey. The results of this survey showed where the industry has gotten smarter about electrical counterfeits, but it also identified areas where the industry can step up and help prevent these unsafe lookalikes from causing harm to people and property.
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Training to serve
Restaurant Business
Big data says that consumers of various ages and demographics have different preferences and priorities when it comes to service at restaurants. But in practice, that's not true, says David Tornek, co-owner of the two Meat Market steak houses in southern Florida. Instead, you must train your serving staff to be flexible and responsive.
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Surely there's a better way to say that
Big Think
Hazard pay should be offered to people whose jobs require frequent interpersonal contact, because there's nothing safe about it. No two people think alike, and yet most of us communicate each day — contrary to extensive evidence — as if others should understand us regardless of how well or poorly we express ourselves.
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Stay Connected To Your Restaurant

Managing multiple restaurant locations can be a challenging task. But Tyco Integrated Security’s remote security solution can help you stay in control 24/7. Here’s how.


Restaurant industry projects record 14 million jobs in 2015
Nation's Restaurant News
The improving U.S. economy has helped restaurants see healthier sales, but better economic times can be a double-edged sword for brands when it comes to recruiting and retaining employees.
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5 rules of hiring to make the process less painful
Fast Company
Hiring is hard work. For one thing, it requires us to make decisions based on human qualities that are impossible to quantify. People simply can’t be measured in the way we measure revenue or gross margin. Instead we have to rely on "soft" people skills that aren't taught in school.
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Looking for similar articles? Search here, keyword HIRING


PRODUCT SHOWCASE
Water + Heat = Scale

If you have water that is being heated for cooking or beverages then you have scale forming in that equipment. Scale negatively impacts taste of foods and beverages in addition to the maintenance nightmare caused in equipment.

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Wayback Burgers to open 47 locations in South Texas
QSR
Wayback Burgers has inked a franchise development agreement to open 47 restaurants in South Texas.
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How to recognize new trends early in the restaurant industry
RestaurantNews.com
Do you know what your customers will want tomorrow, next month or even next year? Is your bar or restaurant ahead of the trends, or are you just struggling to keep up with what's popular? In other words, how good are you at predicting the next big thing?
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Heatcraft Worldwide Refrigeration - Booth 810

Heatcraft is a global leader in the commercial refrigeration industry providing foodservice and convenience store customers with a wide range of innovative refrigeration solutions.


Guidelines for sustainable purchasing
Buildings
As sustainability becomes more important to consumers, new guidelines have been released to help purchasing professionals find the most sustainable options for their needs.
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Best-in-class foodservice design focuses on value-engineered handwashing
Foodservice Equipment & Supplies
Years of poor handwashing in restaurants have resulted in unnecessary risk for operators. New technologies are at the ready to define the best-in-class consultant as one who designs kitchens capable of process control, even for handwashing.
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PRODUCT SHOWCASE
SELF - PERFORMING = SAVINGS FOR YOU
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Top 15 drink trends for restaurants
Nation's Restaurant News
Local and artisan products, riffs on classic menu items, and displays of culinary craftsmanship would be on any list of restaurant food trends. The same factors are also at play on drink menus.
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How the top franchises set themselves apart
FSR
What sets the great franchises apart from the mediocre, says Eric Stites, CEO of Franchise Business Review, is that strong franchises cultivate a culture of transparency and inclusion.
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ADA and common-sense steps
FacilitiesNet.com
The life cycle of compliance with the Americans with Disabilities Act for institutional and commercial facilities consists of three separate and equally important components: design it right, construct it right and maintain it right. Managers should consider these common-sense steps to ensure their facilities adhere to these components.
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How to avoid the pitfalls of upselling
The Restaurant Expert
When you focus too much on the process of upselling, you can actually hurt the guest's dining experience.
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PRODUCT SHOWCASE
grab the solution

ProTecBar
is designed to match the existing metal of entry door push or pull bars in pliable plastic to cover unsightly abrasion and scratches as well as providing additional protection against similar issues. ProTecBar can be installed by snapping the piece over the bar without tools or removal of bar.


How to lead your brand into menu labeling
Fast Casual
Now that menu labeling has passed and everyone knows the rules and expectations, it is important to address the best way restaurant leadership should handle nutritional analysis.
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Looking to get published this year?
MultiBriefs
In an effort to enhance the overall content of The Dish, we'd like to include peer-written articles in future editions. As a RFMA member, your knowledge of the industry lends itself to unprecedented expertise. And we're hoping you'll share this experience with your peers through well-written commentary. Make 2015 the year you get published as an expert in your field! If you're interested in participating, please contact Ronnie Richard to discuss logistics.
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TRENDING ARTICLES
Missed last week's issue? See which articles your colleagues read most.

The Chipotle effect: Why America is obsessed with fast casual food (The Washington Post)
Facility staffing in 2015 and beyond (Buildings)
How to handle difficult conversations at work (Harvard Business Review)

Don't be left behind. Click here to see what else you missed.





The Dish

Colby Horton, Executive Vice President of Publishing, 469.420.2601
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Valerie Hunt, Assistant Executive Editor, 469.420.2690
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