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DWM Facilities Maintenance Introduces IVR Compliant Technician App

Posted By Administration, Wednesday, January 20, 2016

DWM Facilities Maintenance Introduces IVR Compliant Technician App

Hera On-site features location-based check in and paperless work order management 

 Latham, NY-DWM Facilities Maintenance announced today the launch of Hera On-site, their app for technicians. The app, available in iTunes and Google Play allows more efficient work order management and eliminates the need for technicians to call into the IVR system. The launch of Hera On-site supports DWM’s long-term commitment to efficiency.

Recently named a Best Place to Work by the Albany Business Review, DWM has long been committed to employees and technicians.  COO Brian Whitt said “Our company was built on the tenets of partnership and problem-solving. Part of this is providing solutions to our employees, clients, and technicians as well. We are excited to solve the problem of cumbersome IVR check ins/check outs for our technicians with the launch of Hera On-site.”

Features of Hera On-site Include:
• View Open and Completed Work Orders with at-a-glance information
• Push notifications when new work orders are dispatched
• Directions and an ETA based on current location
• IVR compliant GPS check-in via app
• View all work order details including instructions & scope without printing
• Upload photos to work orders
• Have store sign off upon completion

“Our technicians are a big part of DWM’s success,” said Caitlin McCarthy, vendor manager for DWM. “We are excited to provide a tool to simplify their daily efforts with the launch of Hera On-site.”

Tags:  DWM Facilities Maintenance 

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