DWM Facilities Maintenance Launches Hera Crete
New computer aided facilities management (CAFM) system allows service coordinators to issue calls 45% faster
LATHAM, NY - DWM Facilities Maintenance announced today the official launch of Hera Crete. DWM has always been an industry leader in technology, being the first company to bridge its CAFM with 3rd party partners such as OfficeTrax and ServiceChannel. This new system launch propels the company further ahead with over 60 new features that focus on the company’s core goals of creating efficiencies through system smarts and unrivaled client customization.
“Hera was originally launched in 2004 as a way for DWM to streamline the workflow, create efficiencies, and become a leader in technology innovation,” said Brian Whitt, COO of DWM. “While we have upgraded the system numerous times since 2004, this is the first full overhaul since its initial launch. Our team kept the goals of the original launch at the forefront of Hera Crete’s development, adding one key aspect: each new feature and function would support the long-term goal of creating efficiencies through system smarts. The end goal of our CAFM is to give our service coordinators more time troubleshoot and solve problems, saving our clients time, money and resources.”
The launch of Hera Crete was a full-on team effort in which the company launched multiple cross-functional teams to ensure the new system met their needs/the needs of their clients, was user friendly, and supported a team environment. The year of planning and development resulted in 24,000 lines of new code that translated into 60 new features, 40% of which were employee driven. The end result is a system that allows service coordinators to issue calls 45% faster, with higher first-time fix rates and the guarantee of being.
“As we continue to grow, it is important to adapt our technology to meet the needs of our growing client base. From NTEs and technician requirements, to approval processes and custom notifications, Hera Crete allows us to support virtually unlimited customization for new and existing clients,” said Joe Fairley, Director of Client Solutions at DWM. “We are very excited to have access to the latest technology and more importantly, see the benefit of this technology on client outcomes.”
The launch of Hera Crete was the first in a 5 part launch that will give this new added functionality to each department at DWM. The final sub-launch of Hera Crete is expected to be completed by December 2016.